At LumenLight, we offer FREE standard shipping on all orders.
Once your order has been dispatched, you’ll receive an email containing your tracking number and a link to follow your delivery. Please allow up to 48 hours for tracking information to update.
For questions about your order, contact us at [email protected].
Can I Track My Order?
Yes! Every order includes a tracking number, which we’ll email to you once your package has been dispatched.
Will I Have to Pay Taxes and Duties?
Your order may be subject to import duties and taxes when it reaches its destination. These charges are the customer’s responsibility. For more information about potential fees, please contact your local customs office.
What If My Item Arrives Damaged or Is Lost in Transit?
We carefully inspect every item before it leaves our warehouse. Under our shipping policy, we do not accept responsibility for packages lost in transit or damage caused by the shipping carrier, except where applicable law requires otherwise.
If your package is lost or arrives damaged, please contact the carrier to report the issue. You can also email [email protected], and we’ll be happy to assist.
We are not responsible for stolen packages or delivery issues resulting from incorrect shipping addresses or order details provided by the customer, except where applicable law requires otherwise. Please review your information carefully before placing your order.