At LumenLight, our return policy covers 60 days from the date you receive your product. After this period, we cannot offer a refund or exchange under this policy.
We do not offer refunds for a change of mind. However, we may consider exceptions in exceptional circumstances, provided you can supply satisfactory proof of purchase.
Generally, refunds are available only for products with a demonstrated functional defect. To qualify for a return, your item must be in its original packaging, and you must provide a receipt or other proof of purchase.
To request a return, email [email protected].
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods, including food, flowers, newspapers, and magazines.
- Intimate or sanitary goods.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Custom-made products.
- Downloadable software products.
- Certain health and personal care items.
Cancellations
Cancellation requests are accepted only for full-priced items and must be submitted within 60 minutes of placing your order.
If you need to cancel, contact [email protected] immediately. We process orders quickly, so please submit your request within the stated timeframe.
Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt and let you know whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method. The time it takes for the credit to appear will depend on your bank or payment provider.
Late or Missing Refunds
If your refund has not appeared:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to be posted.
- Contact your bank to check whether the refund is still being processed.
If you have completed these steps and still have not received your refund, email [email protected].
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, contact [email protected].
Delivery times for exchanged items vary depending on your location.
Return Shipping and Important Information
- You are responsible for the cost of shipping your item back to us.
- Shipping charges are non-refundable. If a refund is issued, the applicable shipping cost will be deducted from your refund.
- For items valued at more than $10, we recommend using a trackable shipping service or purchasing shipping insurance.
- We cannot guarantee receipt of your returned package.
- Refunds will be arranged only after we have received your returned item and confirmed that all return conditions have been met.